It is at the discretion of our staff to determine if a return will be accepted, defective or items damaged during shipping may be returned in exchange for another.
Items that show obvious signs of negligence or intentional damage are not return-able and will be returned to sender in same condition.
Items ordered incorrectly are not return-able, it is the consumers responsibility to research products, ordering the 'wrong' item is not our problem.
After 30 days, the item can only be exchanged or replaced if it is covered by the manufacturers warranty, in most cases being returned directly to manufacturer.
Original shipping costs at time of purchase are not refundable once the item has been shipped. Return shipments are not refundable (except for items that are damaged upon arrival).
Products that are not returnable include: Standalone DVR units, software, monitors and computer systems, cameras, stun guns, tasers, surveillance gear, recording devices, hidden cameras and any other electronic component unless it was damaged or defective upon arrival.
SPYNUTS / SSINC.
40 Davenport Ave
New Rochelle, NY. 10805.
* Returns without an RMA will be rejected & returned to sender, you must contact our office to request an exchange or RMA form. No exceptions.